Frequently Asked Questions
Everything you need to know about your BetterWild experience.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products sustainably sourced?
At BetterWild, we prioritize the planet. We work closely with suppliers who adhere to ethical manufacturing practices and use eco-friendly materials whenever possible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our live chat or support email.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. We are working hard to expand our reach to more wild explorers across the globe soon.